Frequently Asked Questions

Can I search by SKU, MPN, or UPC?

Yes. The site is built around technical lookup, so customers can search by product name, brand, SKU, MPN, UPC, category, or keyword.

Why do product cards show technical identifiers?

Marine parts are often ordered by exact identifier. Showing SKU, UPC, and MPN on catalog cards helps customers compare before opening each product page.

Can I browse by brand?

Yes. Use the Featured Brands page, header search, or product filters to narrow the catalog by manufacturer.

Are product images manufacturer images?

Imported catalog images are used to help identify products. Always compare the title, identifiers, specifications, and manufacturer documentation before ordering.

Does placing an order guarantee fulfillment?

Orders are reviewed for payment, availability, fraud checks, shipping eligibility, and supplier confirmation before fulfillment is finalized.

Can an order be split into multiple shipments?

Yes. Products may ship from different sources or require different carrier services, so one order can receive more than one tracking update.

What payment details does Marine Motor Supply store?

Payment details are handled through the WooCommerce payment flow and payment service providers. The store does not need to expose full card details to support staff.

How do I ask about an order?

Use the Contact page and include your order number, checkout email, product name, and the question you need answered.

Do you ship outside the United States?

Marine Motor Supply ships to United States addresses only.

How long does delivery take?

Estimated delivery is 10-21 business days: 1-3 business days of handling and 9-18 business days of transit, Monday-Saturday.

Is shipping free?

Yes. All United States orders receive free shipping with no minimum order value.

When will I receive tracking?

Tracking is sent when a carrier label or fulfillment update is available from Logistica Cargo NAM.

Are oversized products handled differently?

Large, heavy, freight, hazardous-material, battery, and restricted products can require address confirmation, unloading access, or special handling.

What if a package arrives damaged?

Save the packaging, take clear photos, keep the tracking information, and contact Marine Motor Supply as soon as possible.

Do I need return authorization?

Yes. Email Marine Motor Supply before returning anything. Include your order number, product identifiers, a description of the defect, and clear photos when available. Do not ship an item until return instructions are provided.

What is the return window?

A defective-product return request must be submitted within 30 calendar days of the carrier-recorded delivery date.

Do you accept non-defective or change-of-mind returns?

No. This policy covers defective products only. Products that match the order but are no longer wanted, were ordered in error, or are not compatible with an unverified application are not eligible for return under this policy.

Do you offer exchanges?

No. Marine Motor Supply does not offer exchanges. When a defective return is approved, the resolution is a refund to the original payment method. A replacement may be ordered separately when available.

Who pays return shipping?

For an approved defective-product return, Marine Motor Supply provides a prepaid return label or carrier instructions. Do not send a return to the business address unless that address is provided in the return authorization.

Is there a restocking fee?

No restocking fee is charged for an approved defective-product return.

When will I receive my refund?

After the authorized return is received and inspected, approved refunds are processed to the original payment method within 10 business days. Your payment provider or bank may take additional time to post the credit.

Can Marine Motor Supply confirm compatibility?

Support can help compare identifiers and product information, but customers should verify final fitment with manufacturer documentation or a qualified marine technician.

What should I send for a compatibility question?

Send brand, model, SKU, MPN, UPC, serial labels, photos, connector details, boat system details, and quantity needed.

What if two products look similar?

Use the product title, identifiers, voltage, dimensions, connector style, included accessories, and manufacturer notes to confirm the correct item.

Can photos help with part matching?

Yes. Photos of the old part, packaging, labels, plugs, displays, or installation area often help identify the correct replacement path.

Where is Marine Motor Supply based?

Marine Motor Supply is operated by MARINE 360, LLC at 2327 Dewey Street, Hollywood, FL 33020.

What is the support email?

Use infos@marinemotorsupply.shop for product questions, order questions, policy questions, and part matching requests.

What is the support phone number?

Call +1 (407) 995-9000 for Marine Motor Supply support.

Who operates Marine Motor Supply?

Marine Motor Supply is operated by MARINE 360, LLC. The company information, contact email, and service area are published on the Contact and Store Location pages.

How can I get help before ordering?

Send the product name, SKU, MPN, UPC, model number, photos, and quantity to infos@marinemotorsupply.shop so support can review the request.