Returns & Refunds

Return authorization required

• Email infos@marinemotorsupply.shop before returning any product.
• Include your order number, product name, SKU, MPN or UPC when available, a description of the reported defect, and clear photos or video when available.
• Do not send a product back until Marine Motor Supply provides return authorization and the applicable return instructions. Unauthorized returns may be refused or delayed.

30-day defective-product return window

• A defective-product return request must be submitted within 30 calendar days of the carrier-recorded delivery date.
• This policy applies to orders delivered within the United States.
• Approval requires review of the reported defect, order details, and product condition. An approved return must follow the instructions provided with the authorization.

What this policy does not cover

• Marine Motor Supply does not accept non-defective, change-of-mind, or incorrectly ordered product returns.
• A product is not considered defective solely because it is incompatible with an unverified vessel, engine, electrical system, electronics network, installation, or intended use.
• Damage caused after delivery, misuse, installation, wiring, modification, water intrusion, normal wear, missing components, or failure to follow product instructions is not covered by this return policy.

Electrical parts warning

Electrical and electronic marine parts can be affected by installation, wiring, voltage, programming, software, water intrusion, and system compatibility. Do not install, power, wire, cut, drill, modify, or discard packaging before the reported issue has been reviewed. Manufacturer warranty service may apply separately after use or installation.

No exchanges

• Marine Motor Supply does not offer exchanges.
• If a defective-product return is approved, the available resolution under this policy is a refund to the original payment method after receipt and inspection. A replacement order may be placed separately when the item is available.

Return shipping and restocking

• For an approved defective-product return, Marine Motor Supply provides a prepaid return label or carrier instructions at no charge to the customer.
• No restocking fee is charged for an approved defective-product return.
• Do not ship a return to the business address unless that address is specifically provided in the authorization. Freight, oversized, battery, hazardous-material, and restricted items may receive separate carrier instructions.

Inspection process

• An authorized return is inspected after it is received.
• The inspection may review the reported defect, product condition, packaging, accessories, serial labels, and evidence of installation, misuse, or damage after delivery.
• If the inspection does not confirm an eligible defect or the return does not match the authorization, the refund may be denied and the customer will be contacted about next steps.

Refund method

• After the authorized return is received and the defect is confirmed, an approved refund is issued to the original payment method.
• Marine Motor Supply processes an approved refund within 10 business days after inspection. Your payment provider or bank may take additional time to post the credit.

Defective or damaged items

• Inspect the shipment promptly. If it arrives visibly damaged, retain all packaging, take clear photos of the item and carton, and contact support before use or installation.
• For a product issue, contact support as soon as possible and within the 30-day return window with the order details and evidence needed for review.
• Manufacturer warranty steps may apply when an issue is discovered after use or installation; a manufacturer warranty does not change the authorization requirements of this returns policy.